Services Directory A-Z

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Ac/ Electricity
The voltage is 220v
Additional Service
We have at your service the sale of tickets for shows, activities and entertainment. Contact reception to book any of these services
call
500
Airlines
▪ TAP AIR PORTUGAL: 707 205 700
▪ PORTUGÁLIA: 220 029 550
▪ AIR FRANCE: 808 202 800
▪ ALITALIA: 229 416 848
▪ BRITISH AIRWAYS: 229 486 371
▪ IBÉRIA: 808 261 261
▪ KLM: 808 222 747
▪ LUFTHANSA: 229 437 900
▪ VARIG: 229 484 781
▪ For further information about Airlines, please contact the reception.
call
500
Amenities
Shower gel & Shampoo are at your disposal in the bathroom.
Airport
Madeira International Airport is located 22 kilometers away from the Guest House (around 20 minutes by car from the Guest House).
Balcony
It is not allowed to leave clothes or towels to dry on the balcony.
Bank draft
Guest House do not accept bank draft as payment method.
Breakdowns
All existing Guest House equipment is periodically checked. However, if you notice any type of breakdowns, malfunctions, or difficulties in use, please contact front desk.
call
500
Breakfast
07:30 - 10:30
Car Rental
For car reservations, with or without a driver, please contact the front desk by dialing “500” through the telephone available on your room or directly with our staff at the front desk.
call
500
Check in and Check out
Check in: 14:00pm | Check out: 12:00pm
Cleaning
Room cleaning is performed daily. If you have the "Do Not Disturb" card on your door until 4:00 PM, the room will not be cleaned. If you have any questions, please contact reception.
Coffee & Tea Making Facilities:
▪ Aditional supplement
▪ For further information, please contact front desk
Complaint
If you want to make a complaint, please contact the guest house reception, the Manager will contact you immediately, to guarantee your fully satisfaction.
Contacts
Front desk: 500
Emergency number: 112
call
500
Consulates / Embassies
For further information, please contact our front desk.
call
500
Deposit of valuable goods
Please contact reception to deposit any valuables that are not sized for the personal safe located in the room.
call
500
Do not disturb
If you don’t want to be disturbed, please put the sign “Do Not Disturb” on your door.
Emergency
Please contact 112 or our front desk on the number 500.
call
500
Feedback
Our Guests' suggestions are the best way to help us improve our service. For this, please fill in the respective form that is available in your accommodation unit. All suggestions are always welcome and will be analyzed by the Guest House Management.
Fire
Consult the emergency plan posted on your bedroom door and follow the same ones posted in the hallways.
Fire alarm
Consult the emergency plan posted on your bedroom door and follow the same ones posted in the hallways.
Flowers
Please contact reception should you wish to purchase and/or send flowers.
call
500
Front Desk
24 hours available
call
500
Hair Dryer
Your room is equipped with a hair dryer for you comfort (on the bathroom).
Health care
Please contact front desk in case of any medium problem, our team is prepared to assist.
call
500
Internet | Wifi
Name: Vila Camacho Guest
Password: vilacamachoguest
Keys
Your key is for exclusive use of the bedroom door and/or area that holds the access door to the bedrooms. Please present your key at check-out.
Late Check out
▪ Aditional supplement
▪ Subject to availability
▪ For further information, please contact front desk
Laundry
Should you require further information regarding Laundry services, please contact the reception.
call
500
Lost and Found
If you have lost something, please contact the reception.
Massages
Our Guest House offers different types of treatments, relaxing or therapeutic. Please for more detailed information check the menu on the front page of this directory.
Minibar
▪ Aditional supplement
▪ For further information, please contact front desk
Parking
Available on the main road and adjacent streets.
Pets
Pets are not allowed at Guest House.
Pharmacy
The nearest pharmacy is just 10 minutes away from the Guest House. For more information, please contact the reception.
call
500
Reservations
For future stays at Vila Camacho | Guest House, please be so kind to contact us via email through info@vilacamacho.com or visit our website: www.vilacamacho.com
Safe
Vila Camacho | Guest House recommends that you use our safe to store valuable items. We kindly put this service at your disposal at the reception, without any additional cost. Our clients are highly recommended not to store, or keep any
valuable items, such as money or jewelry inside the room, or in their personal vehicles parked at the Guest House. The Vila Camacho | Guest House does not assume any responsibility in case of theft, lost or deterioration of those valuable
objects. Please contact reception for assistance with programming the safe.
Security
Thinking of your safety and protection, Vila Camacho | Guest House has the most modern communications system and fire detection.
Services Opening Hours
Front Desk: 24 hours available
Breakfast: 07:30 - 10:30
Bar: 16:00 - 23:30
Restaurant (Dinner Service): 18:00 – 22:00
Swimming Pool: 08:00 – 19:00
Laundry: 09:00 - 16:00
Smokers
Not allowed to smock inside the Guest House. In case of non compliance in the rooms, an extra cleaning fee of €200 will be charged.
SPA
Our Guest House offers different types of treatments, relaxing or therapeutic. Please for more detailed information check the menu on the front page of this directory.
Swimming Pool
They are for the exclusive use of Guest House customers. We have an outdoor swimming pool properly treated by our maintenance team. Please read the rules by the pool area.
Taxi
To request a taxi or ask about public transportation, please contact the reception.
call
500
Tours and activities
We make reservations for sightseeing tours and various activities at the reception.
call
500
Towels
It is not allowed to use Guest House towels outside the hotel facilities.
Transfers
Guest House - Airport and Airport - Guest House – subject to early reservation. Should you wish to acquire this service, please contact the reception.
call
500
TV
We have several national and international channels. Please refer to the channel list available in your dresser drawer.
Wake-up Service
This service is available at the front desk. Should you wish to book this service, please be so kind to advise our front desk staff on the day before.
call
500
Water
Our water supply is drinkable. However, we recommend our guests to use filtered /bottled water available for purchase at our bar.